Error affecting multiple products (10)

Applications such as Mercury or Mogul fail to open on Windows

Modified on Fri, 14 Feb at 10:27 AM
Documentation fails to open when launched from a CCDC application on linux

Modified on Thu, 20 Feb at 11:04 AM
I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11

Modified on Thu, 1 Aug, 2024 at 12:16 PM
I get an error that VCRUNTIME140_1.dll was not found

Modified on Tue, 25 Feb at 10:53 AM
I’m having difficulty doing the tutorials

Modified on Tue, 25 Feb at 1:18 PM
My Linux computer has the latest graphics and OpenGL drivers but mesa is being used instead

Modified on Wed, 26 Feb at 3:02 PM
My version of the CSD Portfolio says it has expired, how do I get the latest version?

Modified on Fri, 10 Jan at 2:35 PM
Picking atoms in Mercury or Hermes is not working on MacOS

Modified on Thu, 1 Aug, 2024 at 12:18 PM
Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2

Modified on Fri, 14 Mar at 2:42 PM
The CSD Portfolio software fails to start or has graphical issues on Linux

Modified on Fri, 4 Apr at 2:29 PM